Thank you for considering a fine art purchase. If you are interested in purchasing artwork, or have questions about any of the prints, please contact us via e-mail at gallery@roxannarwenmills.com

OUR PURCHASING POLICIES

1. PAYMENT METHOD
Payments are in US $ and can be made through PayPal, or by personal or cashier's check (U.S.only) Checks (U.S. only) must clear before shipment. PayPal payments are accepted from US and International clients. This method is very reliable and offers you the choice between a credit card payment or your bank account debit for payment. Please confirm your type of payment before you make a purchase via PayPal. Signing up for a PayPal account is easy. Sign up at www.paypal.com

2. SALES TAX
California residents must pay all applicable CA sales tax on all goods. Sales tax is not payable on any out of CA State shipments where the billing address is also not in CA.

3. RETURNS OR EXCHANGES
(except where noted in CANCELLING OR CHANGING AN ORDER.)
Although we Guarantee all prints as described and shown on the website, colors or densities may vary slightly on different monitors. Therefore all online limited edition purchases are backed by a one week inspection return policy. If you wish to return artwork you will receive a exchange or credit only, once the print has been shipped. All returns must be communicated via telephone or email with an email confirmation for authorization. Unauthorized returns will not be accepted. All artwork must be returned in the same "as new" condition that the collector originally received the work(s) and as Gallery originally shipped the work(s) to the collector. Returns must be sent via an insured method for the full value of work(s). (Make sure your shipper insures artwork.) We will be happy to provide return shipping information, The shipping and insurance cost of returning works(s) rests with the customer. Please note that shipping and insurance costs on exchanges or credits are not refundable once an item has been shipped, except for replacement prints as noted in DAMAGED ART WORK.

4. DAMAGED ART WORK.
If your package appears to be damaged, or if upon opening it you find the artwork is damaged, please contact us immediately. DO NOT DISCARD SHIPPING MATERIALS. We will give you all the details on how to return such damaged items. Replacement artwork will be shipped to the collector at no charge.

5. SHIPPING COSTS.
Shipping charges are based on the size and weight of the item as well as your location.. All artwork will be packaged professionally and shipped at the expense of the collector. All artwork is shipped insured, and will be replaced if damaged in shipping at no charge. If you have any questions or concerns about shipping and handling costs, please contact us.

6. CANCELLING OR CHANGING AN ORDER.
Limited editon prints are printed at the time you place an order. You have a three day grace period to cancel or change an order. This request must be made within three days from the time you receive your email confirmation of payment received. If this request is made within three days you will receive a full refund. Refunds will be made based on your original form of payment.

Frequently asked questions regarding Fine Art prints.

1. How are the limited edition photographs printed?
This varies depending on the editon you are selecting. We choose a printing method that is optimal for presenting each image. We will be happy to provide specific information upon request. All fine art prints are museum quality.

2. How long after I place my order will I receive my fine art photograph?
As soon as your payment is processed we began pre-production on your order. Limited edtion prints may take up to three weeks to print. This is to ensure the highest museum exhibition quality.

3. If you have a different question than those posted here, we will be happy to assist you.
Please email us at gallery@roxannarwenmills.com

THANK YOU. :)